Frequently Asked Questions

Visage House Exeter Salon FAQs

Visage House Online Shop FAQs

 

Visage House Exeter Salon FAQ's

Q. When is Visage House open?
A. Opening Hours
Monday: 9.30am - 5.30pm
Tuesday: 9.30am - 5.30pm
Wednesday: 9.30am - 7.00pm
Thursday: 9.30am - 7.00pm
Friday: 9.30am - 5.30pm
Saturday: 9.30am - 5.30pm

Q. How do I get to Visage House and where can I park?
A. Visage House is located in Magdalen Road, just five minutes from the centre of Exeter. Short term parking (30 minutes) is available opposite the Salon and adjoining local shops, whilst longer term parking can be found two minutes walk away in the Pay and Display car park adjacent to the Inner Ring Road. Click here to see our map.

Q. Do I have to chat with my massage therapist?
A. Only if you wish to. If you feel like chatting, go ahead. If you don't, tell your therapist that you really would hate to miss any part of the massage by engaging in idle chatter, lie down and relax.

Q. Does any "reckless abandoning" happen at Visage?
A. No. Your Beauty Therapist may leave your treatment room for a few moments (once or twice during your treatment) either to mix up a mask or to let you relax. If you get claustrophobic or nervous when nobody's around, speak up, so she can make the out-of-room mask mixing 'quick'.

Q. I forgot to book waxing. Can I get it done during my facial?
A. You never know until you ask. Once you get into the room with your Beauty Therapist, let her know your needs. If she has time, she will absolutely accommodate you.

Q. What should I wear?
A. Obviously clothing depends on the treatment you are having. Generally wearing loose, comfortable clothing is best. Please wear open toed sandals for pedicures.

Q. Cancellation Policy
A. Please give us as much notice as possible if you wish to cancel your treatment as we are often fully booked and we would like to pass on your appointment to someone else. Unfortunately if you give us less that 24 hours notice we will charge you the full cost of your treatment.

Q. Appointment Times
A. It is important that we stick to a timetable for all our bookings, so that each customer can enjoy the appointment they have booked. If you are late, you will be charged the full fee, but your treatment will only last for your remaining appointment time.

 

Visage House Online Shop FAQs

Q. What are the delivery charges?
A. Delivery costs £6.25 per order. If you are ordering items with a value over £100, delivery is free.

Q. Do you deliver Internationally?
A. No, sorry, we only deliver within the UK.

Q. How long does delivery take?
A. We ship orders straight away, and they will usually arrive with you within 7 business days, but often a lot faster. If you need a delivery by a certain date however, we recommend you contact us beforehand.

Q. What is your returns policy?
A. Items may be returned within 28 days, and you must contact us first to obtain a reference number and return address. Items must be in original packaging, undamaged and unused. We cannot accept opened or used items back - however used beauty products that have led to a rash or skin irritation can be returned. Please contact us if this occurs.

Q. What forms of payment do you take?
A. We use Worldpay, a secure online payment system which allows you to use your credit or debit card: Visa, Delta, Mastercard, Solo, Switch, etc.

Q. How can I get in touch?
A. If your question is not answered here, you are welcome to get in touch with us using the details on the contact page.